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Platinum Paris : Privacy Policy

PERSONAL DATANOTNEL

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These conditions are subject to the regulations relating to the protection of personal data.personal data (in particular Regulation (EU) 2016/679 of April 27, 2016 and the "Informatique et Libertés" law n°78-17 of January 6, 1978).

The personal data collected by Platinum Paris on the occasion of the reservation and the performance of the services (in particular via the geolocation system with which the vehicles are equipped) are as follows:

  • The identification data as well as the postal, telephone and electronic contact details of the Customer;

  • The e-mail address and telephone number of the Passenger(s);

  • Data relating to means of payment;

  • Data relating to the movements and location of the vehicle;

  • Data relating to the speed of movement of the vehicle and the distance traveled.

 

 

PROCESSING PURPOSESNT

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The purposes of the processing of this data by Platinum Paris are as follows:your :

  • The preparation and execution of the contract, in particular:

    • Management of the reservation of services and their confirmation;

    • Monitoring and invoicing of services;

    • Emergency calls in the event of an incident or accident;

    • Claims management;

    • The fight against fraud.

  • The realization of the legitimate interest pursued by Platinum Paris in terms of promotion and prospecting, in particular:

    • Customer relationship monitoring (maintaining customer satisfaction, customer loyalty);

    • The development of statistics and/or commercial analyses;

    • The transmission of advertising information or commercial offers to offer goods or services similar to those subject of the present.

Platinum Paris may only use the personal data communicated by the customer to send him advertising information or commercial offers from its commercial partners subject to having obtained his consent.

By accepting these general conditions, the customer accepts the collection and processing of the aforementioned personal data for the purposes referred to above, by Platinum Paris, responsible for processing.

 

 

DATA RETENTION

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Platinum Paris records and retains personal data in connection with the service for a period of three (3) years from the date of the reservation.

At the end of this period, said personal data may be archived by Platinum Paris in order to enable it to comply with the accounting, tax and legal obligations incumbent on it (in particular the 5-year limitation period applicable to the contract / article 2224 of the civil code ; 10-year period for the conservation of invoices / L123-22 of the Commercial Code).

Platinum Paris has technical means enabling it to guarantee the confidentiality and security of the data collected.

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CUSTOMER RIGHTS

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The customer has a right of access to the data concerning him. He may at any time request:

  • Rectification, updating and/or deletion of personal data;

  • The limitation of the processing of his data;

  • The portability of its data;

  • Opposition to the processing of his data for legitimate reasons.

  • To exercise these rights, the Customer may send his request by mail to :

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Platinum Limousines Services

107 avenue du Groupe Manouchian

94400 - Vitry sur Seine

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The Customer must attach proof of identity to exercise the aforementioned rights. Platinum Paris undertakes to respond to the Customer's request as soon as possible and at the latest within one month of receipt of the request. If the request is complex or if Platinum Paris receivesor a large number of requests, this period may be extended by two months, in which case the Customer will be informed of the extension and the reasons for this postponement. The Customer may also lodge a complaint with the CNIL in the event of unlawful processing of his personal data.

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INTELLECTUAL PROPERTY

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The Platinum Paris website, including but not limited to photographs, graphics, customer interface, editorial content, scripts and software, contains information and materials belonging to Platinum Paris and/or its subcontractors, protected by the law on intellectual property. The Customer expressly acknowledges that he must not use this information or documents, except for use in accordance with the General Conditions.

The Customer must not copy, reproduce, display or use any element of the Platinum Paris website protected by intellectual property in any way whatsoever without the prior written consent of Platinum Paris.

  • Customer shall not establish a connection, including via hyperlink, "mirror" link, whether electronically or otherwise, to any part of the website or application without the prior written consent of Platinum Paris.

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APPLICABLE LAW

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The General Conditions and any related contract are exclusively executed, governed and interpreted in accordance with French law.

In the event of any discrepancy or conflict between the English and French version of the Terms and Conditions, the French version shall prevail. The English version is provided for informational purposes only.

In the event of a dispute, the Customer will contact Platinum Paris to obtain an amicable settlement of his complaint.

Any dispute that cannot be settled amicably will be:

subject to the exclusive jurisdiction of the French courts if the Customer is a consumer;

subject to the exclusive jurisdiction of the Commercial Court of Créteil if the Customer is a merchant.

​If one or more stipulations of these General Conditions of Sale are null and void or inapplicable, the other stipulations will retain all their force and scope.

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VERY IMPORTANT

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Passenger transport for a fee is a regulated activity. Only authorized vehicles (Transport Car with Driver; Occasional Transport) can carry out this service, in accordance with the legal and regulatory provisions provided. We allow ourselves to warn our customers against certain companies or individuals who do not respect these provisions and cannot offer any guarantee.

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